I stay at this hotel when I fly in and out of LAX. Because of a concert was going on, all rooms were booked and we had to move around the rooms. The front desk staff Edgar and manager Monica were very gracious to my husband who is in lot's of pain after surgery. They listened to our problems during changing rooms, empathetic, helped a lot. I am personally thankful for them. Very convenient location for early fly out, late fly in. Free shuttle is available for guests. Budget Rental car is across the street, next to the rental car office is the only convenient store near by. But there is a store in the hotel as well. The restaurant has a good salmon dish that I really enjoyed, also I ordered Uber Eat delivery from Carl's Junior one day. Concierge person, DJ and Teresa went out of way to helped my husband, security staffs came to help my husband fell in the bathroom with bleeding arm. They called paramedics, ambulance at 4 am to help him. I offered tips but they won't take, they offered us comforting words instead. The rooms are always clean and spacious enough for 2. Beds are comfortable. I will go back there.
Hyon
September 2023
Great location near LAX so very convenient for my flight early next morning. It's not a 5 star hotel by any means but if u need an airport hotel with a free transfer from/to the airport hotel is totally fine. It has a restaurant, Convenience Store, pool, gym. The shuttle driver was very friendly and helpful.
Tracey
September 2023
Location is convenient before and after flights. Budget Rental car across the street was very convenient just walk to pick up and drop off. The hotel has a restaurant with decent food. Front desk staffs were friendly and informative on all questions. Security/Bell staffs were very helpful, thanks to those who helped my husband who was recovering after surgery, they were patient and kind. My top priority of choosing this hotel was the airport Shuttle service, it's free but the driver was very welcoming and friendly he deserved tips.
Hyon
July 2023
Very good location near to the airport, the shuttle service at late night arrival was amazing plus the friendly driver with welcoming conversation made us feeling relaxed after a long hours of flight. Then Budget rental car across the street was convenient since my husband is recovering from a surgery that he didn't have to use their rental car shuttle. The restaurant was opened at midnight for our late dinner, salmon dish was great. The rooms were clean and comfortable beds and spacious enough for us. Overall all is good, I will stay again.
Hyon
June 2023
i liked the staff and the location and the fact that you had a shuttle to the airport. Beds were comfortable and room size was great.
50
May 2023
Courteous, smiling, kind and helpful frontdesk lady. The hotel has a lot of really neat amenities, like a heated pool, fitness center, lots of comfortable common areas to wait, a small 24/24 grocery store, and a frequent airport shuttle. All these are especially convenient when you're on your last day before taking your flight and have lots of luggage and no more rental car!!
Aurore
March 2023
I stay here frequently for the short distance to LAX airport. Parking is another reason I come here, although I don't book my parking through the Sheraton. I use a parking app. The shuttle service is to airport is great and on time. Just don't get confused as the airport and take the wrong shuttle for the other Sheraton that is a 1/2 block closer to the airport. Make sure to take FOUR POINTS Sheraton shuttle!
Terri
April 2023
It's not far from the airport and it was easy to catch on and get around everywhere. Everything was great from check in to check out. My only issue was connecting the parking ticket to my room account but it was a simple fix. The staff was great, pleasant and helpful. The cleaning crew was the best I've seen in a very long time they made everything fresh and clean daily and I loved it.
Brown
April 2023
The staff were very polite and professional. Checking in was a breeze and done in less than 2 minutes.
Chad
September 2023
I could not be happier with my stay. From the easy process on Booking.com to the checkout the next morning it was a welcome relief to be able to relax, rest and get a good night's sleep after the seriously stressful day my children and I had trying to fly home from a vacation. I wish Alaska Airlines and American Airlines would appreciate their customers the way Four Points by Sheraton does.
Strickler
August 2023
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